Order Fulfillment
Most orders ship within 1 business day, Monday through Friday. During peak season or on large orders it can take a little longer, and we'll tell you if that's the case.
You'll get an email with tracking as soon as your order ships.
Carrier Options
We work with multiple carriers so you can pick the service that fits your timeline. Check any deadline you're working toward before you choose.
Need it fast? Select UPS 2nd Day or Next Day Air. Urgent orders must be placed by 1pm EST to ship the same day. A Next Day Air order placed Friday will not arrive until Monday.
Shipping Protection
Add shipping protection in your cart before checkout and we'll make it right if something happens to your order on the way to you. Email us with your order number and we'll handle it — there's no claim for you to file.
What's covered
- Lost in transit — the package never arrives and tracking never shows delivered
- Stolen after delivery — tracking shows delivered but the package isn't there
- Damaged in transit
- We ship a replacement at no charge, or refund you if the item is out of stock
What's not covered
- Orders shipped to an incorrect or incomplete address entered at checkout
- Packages refused at delivery or returned to sender
- Packages accepted and signed for at the delivery address
- Claims submitted more than 14 days after the delivery date
- Damage from installation, over-torquing, or normal use — see our warranty
- Orders where protection wasn't added at checkout
Repeat claims on the same account or address may require a police report before a replacement is issued.
Carrier coverage on its own does not include theft after a package is marked delivered. Protection does.
If Your Package Hasn't Arrived
If tracking shows delivered but nothing's there, check these first — most packages turn up:
- Around the property — side doors, porches, behind planters, under mats
- With everyone at the address, and your immediate neighbors
- Your building's mailroom, front desk, or leasing office
- Give it 48 hours. Carriers sometimes scan a package before it's actually dropped off.
Still missing? Email sales@fastturnfittings.com with your order number.
Because we purchase the shipping label, we're the only party the carrier will accept a claim from — there's nothing for you to file. We'll request the GPS coordinates from the carrier's delivery scan, which show where the package was actually left, and tell you what they say.
Orders with shipping protection are replaced. Without it, the outcome depends on what the carrier finds, and we'll walk you through it either way.
Contact us within 14 days of the delivery date. Carrier claim windows close quickly and we can't recover anything once they do.
International Orders
We ship internationally with DHL. All duties and taxes are collected at checkout, so there are no surprise charges from the carrier on arrival.
Customs fees are the responsibility of the customer and are paid at checkout. Fast Turn Fittings will not cover customs fees for any items shipped outside the United States.
Pre-Order Shipping Policy
Pre-order items are NOT ready to ship. All items in a single order ship together, so place in-stock and pre-order items as separate orders to avoid delay.
Estimated production time on all pre-orders is 6-8 weeks from the date the order is placed. You will receive tracking information once your pre-order items have shipped. DO NOT place a pre-order if you need an item by a designated date — we cannot guarantee arrival by your date. When placing a pre-order you agree to these terms.
